Privacy policy

Privacy Policy

Last updated: 20 October 2026

Shai Couture by Yashika (“Shai Couture”, “we”, “us” or “our”), based in New Delhi, India, operates shaicouture.in (the “Site”). This policy explains what personal information we collect, how we use it, and when we share it.

1. Information We Collect

Depending on how you use the Site or contact us, we may collect:

Information you provide: your name, email address, phone number, billing and delivery address, order details, and messages you send us. If you provide measurements or garment preferences for an order, we may use those details to prepare it.
Payment and transaction information: Razorpay processes online payments. We do not receive or store your full card details. We may receive information such as payment status and a transaction reference to confirm and manage your order.
Technical information: the website platform may collect technical information such as your IP address, browser or device details, and activity needed to operate and secure the Site.

2. How We Use Information

We use personal information to:

Process, prepare, ship, and manage orders.
Respond to questions and provide customer support.
Confirm and reconcile payments.
Operate and secure the Site.
Meet legal and record-keeping requirements.

We do not currently use Google Analytics, Meta Pixel, or third-party advertising or marketing tools.

3. Cookies

The Site or its platform may use cookies or similar technologies needed for website features, security, or checkout. You can manage cookies through your browser settings. Disabling them may affect some Site functions.

4. How We Share Information

We share personal information with service providers when needed to operate the Site and fulfil your order. These may include:

Shoopy, which provides the website platform.
Razorpay, which processes online payments.
Delhivery, other shipping carriers, and local delivery services used for an order.

We may also disclose information when required by law or when necessary to protect our rights, customers, or the security of the Site. We do not share personal information with business partners for joint promotions.

5. International Orders and Data Transfers

International orders are arranged through WhatsApp. To process an international order, we may share the information needed to arrange payment and delivery with the relevant service providers. Depending on the providers involved, information may be processed outside India, subject to applicable law.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to manage orders, provide support, meet legal or record-keeping requirements, and resolve disputes. The period may depend on the type of information and the service provider involved.

We take reasonable steps to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

7. Your Choices and Rights

Depending on applicable law, you may be able to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a grievance. To make a request, contact us using the details below.

8. Children’s Privacy

We process children’s personal information only as permitted by applicable law and with any consent required by law from a parent or guardian. If you believe a child has provided personal information to us in a way that is not permitted, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the “Last updated” date above.

10. Contact Us

For questions or requests about this Privacy Policy, contact us at yashikabusiness1995@gmail.com or on WhatsApp at +91 84475 09480.